Terms & Conditions

Tradeup Terms

Helio Album Legal Policies

Return Policy

Read The Fine Print

AN INTRODUCTION
PAYMENTS AND BILLING
CANCELLATION
HARDWARE WARRANTY AND REPLACEMENT
YOUR WIRELESS DEVICE, NUMBER AND RECEPTION
VIRGIN MOBILE’S PARTNERS AND THEIR CONTENT
ROAMING
UNLIMITED DOES NOT MEAN UNREASONABLE
SETTLING DISPUTES (IF WE HAVE THEM)
THE TOTAL HAPPINESS GUARANTEE

MEMBERSHIP TERMS

Please read this carefully, save a copy, and call us at 1-888-884-3546 if you have any questions. If you use our service, you and anyone that you allow to use our service agree to be bound by this Agreement.

CHAPTER 1: AN INTRODUCTION

This Membership Agreement is one part of a larger whole that we'll call the "Agreement". We have specific policies on our Website, www.helio.com, that are also a part of the Agreement—including your Membership and any promotions you participated in. Helio is now part of Virgin Mobile USA, and your Membership describes the types of wireless service we will provide and the charges for those services. It describes the activation fees, basic monthly Membership fees, amount of monthly minutes and data units that are yours to use, the prices for additional minutes or the use of data over that provided by your plan, and other related charges. Please review the other policies that appear on our Website at: www.helio.com , and be aware that they (and this Agreement) are subject to change at any time without notice. These other policies include: the Acceptable Use Policy, the Privacy Policy, the Hardware Warranty Policy, the Total Happiness Guarantee, and other Virgin Mobile policies that are made available on our Website www.helio.com . If anything in one of these policies, your Membership, or with this Membership Agreement conflicts, then this Membership Agreement will control.

CHAPTER 2: LET'S SHAKE ON IT

By establishing an account, activating your Helio by Virgin Mobile device or other wireless device, or using any other equipment provided by Virgin Mobile, or indicating agreement with the terms of the Agreement orally or in writing, you agree to be bound by the Agreement. If you change your mind, see Chapter 4 below. You certify that the information you have provided to Virgin Mobile is correct. Virgin Mobile assumes you have the legal capacity to enter into this Agreement, and can declare this Agreement void if you are below the age of eighteen (18). THE COMMITMENT: A 2 year initial term ("Initial Term") will apply to your account, unless you sign up under a special "no term" promotion or arrangement when you activate service. It is up to you to provide copies of web pages or other documents showing you signed up under a special "no term" promotion or arrangement. If no such documents can be provided, it will be assumed that the 2 year Initial Term will apply to your account(s). This Agreement will continue on a month-to-month basis after the Initial Term is completed, if applicable. You agree to PAY US AN EARLY TERMINATION FEE OF UP TO $175 PER WIRELESS NUMBER OR OTHER ACCOUNT IF YOU CHOOSE TO END YOUR SERVICE BEFORE COMPLETING YOUR INITIAL TERM, OR IF WE CHOOSE TO TERMINATE YOUR SERVICE EARLY FOR GOOD CAUSE. For new or renewal Commitments beginning on or after January 1, 2009, the Early Termination Fee will be reduced by $5.00 for each full month paid toward your minimum term that you complete based upon the date you cancel service. Payment of the Early Termination Fee does not satisfy other outstanding obligations you may owe to us, such as equipment-related charges or charges for services already used but not yet billed at the time of cancellation. The Initial Term begins on the device activation date. We have the right to manage our wireless systems and the use of our services completely. As a result, we may deny a request for service from any customer or potential customer or discontinue a member's service for any lawful reason, including excessive or abusive use of our network or system. In addition, we may block access to certain categories of numbers (for example, 976 and 900 numbers), chat or discussion rooms, or access to certain Websites, or certain messages including text, video, photo, and audio messages, if in our discretion, they are considered illegal or illicit, we are experiencing billing, collection or fraud problems or constitute other misuse or abuse of our system. We reserve the right to terminate service, a plan, a promotion, or any other offering at any time with appropriate notice to you.

CHAPTER 3: PAYMENTS AND BILLING

You will be charged a monthly Membership fee, other Membership-related charges, applicable taxes and other fees. Keep in mind taxes can apply to use of services, and taxes may also apply to a "free" or no-cost device or service upgrade, or the value of a device or service being received regardless of cost. Virgin Mobile has the right to charge you taxes and other fees related to your device and service paid to governmental entities at any time regardless of when such taxes and fees should have been collected from you. Virgin Mobile will bill you monthly for service and you agree to pay us any amounts due for a device, service, taxes, fees, and any other related charges in a timely fashion. Some billing may be delayed and your bill may reflect charges incurred before the current month. You agree to pay all charges associated with your Membership, including all charges for products you accept or access that have an additional charge, including directory assistance calls ("411" or "0") and other premium services. Charges associated with your Membership include Federal Universal Service Fund charges, and other regulatory surcharges, which are set by us in order to offset contributions which we make to particular governmental programs or regulatory bodies. These charges are not taxes, are not required to be passed through by law, may be location dependent, and are subject to change. Your payment is due in full on the date indicated on your bill. You have 30 days from the date of the bill to contest any charges on your bill. Please see your bill for specific contact information should you have questions about your bill. You must pay all amounts reflected on the bill, even while a dispute is being resolved. If we do not receive payment in full when due, we may do one or more of the following:

to the extent permitted by law, charge a late fee of up to one and one half percent (1.5%) per month (18% annually), or a flat $5 fee per month, whichever is greater on unpaid balances;
charge you for any collection agency fees billed to us for trying to collect from you;
suspend your service (though monthly charges will continue to accrue until the account is canceled);
bill you a reasonable fee to reinstate a suspended account; and
terminate this Agreement (and charge an Early Termination Fee if within the Initial Term).

You must provide us with accurate billing information including legal name, address, device number, and credit card/billing information, and report all changes to this information immediately. We must have your Place of Primary Use ("PPU"). Your PPU will be your residential street address (if your wireless service is primarily for personal use) or your business street address (if your wireless service is primarily for business use). The address must be within a Virgin Mobile service area, and you agree to provide Virgin Mobile with your PPU and to notify Virgin Mobile immediately of any changes in your PPU. If you have decided to have your account with Virgin Mobile paid by your credit card: your credit card account will be automatically charged for the full amount of each bill when rendered; you agree to maintain valid and current credit card information on file with Virgin Mobile at all times; and Virgin Mobile is not responsible for any charges or expenses (e.g., for overdrawn accounts or exceeding credit card limits) resulting from Virgin Mobile charges. You must have and maintain satisfactory credit to receive and continue to receive services. You authorize us to check your credit history at any time and to share credit information about you with credit reporting agencies. If at any time we determine that, in our sole discretion, payment for services may not be made when due, we may suspend or terminate services. Should we suspend or terminate your services in response to a credit report, and you ask for the information, we will tell you the name and address of any credit agency that provided us credit information about you. Depending on your credit and payment history, we may need to require an advance deposit, prepayment, or payment from you and reserve the right to retain any deposit during the period you have service from us. If we require a deposit, we will pay simple interest on the deposit if required, at the rate the applicable law (if any) calls for. Please retain your evidence of deposit. A refundable deposit will only be returned after at least twelve (12) consecutive payments are made in full and on time, or until service is terminated, at which time the refundable deposit will be applied toward any outstanding balance first. Any remaining amount will then be returned. You agree that we can apply deposits, payments, or prepayments in any order to any amounts you owe us on any account. You cannot use a deposit to pay any bill unless we agree to this method of payment. We refund final credit balances of less than $1 only upon request. We may charge you up to $25 for any returned check, depending on applicable law. Finally, you cannot resell Virgin Mobile’s services to other people.

We may elect to offer discounts or other benefits for certain accounts for additional lines of service billed on a single bill or account that may share minutes included in a Membership ("Share Plan"). Data charges may apply to each line on a Share Plan Membership. We may determine, in our sole discretion, which line(s) will and will not be eligible for a discount and the amount of any discount, including when you change plans or add or remove upgrades and enhancements. An Initial Term. Early Termination Fee, taxes and fees, and other restrictions and conditions may apply to each additional line of a Share Plan. We may also place a maximum or minimum limit on the number of lines that may be placed on a Share Plan and may require an activation fee for each line of service activated on a Share Plan. We may place other restrictions or conditions on Share Plans. Additional terms, conditions and restrictions may be applicable to the activation and maintenance of a Share Plan.

For SmoothPay Customers only, in addition to this Agreement, the following paragraph also applies. SmoothPay plan is only available to new Virgin Mobile members not switching existing service to SmoothPay. A two (2) year contract term may be required. Valid credit card for auto bill pay required. If credit card used for auto bill pay does not accept any charge for any reason, your service will immediately be suspended. A valid credit card and payment are necessary for activation or reactivation of service. Per line activation fee and other upfront and monthly charges and fees may apply. Certain services including international calling, 411, messaging, roaming and data services may be restricted by Virgin Mobile. Call duration and/or your continued eligibility for SmoothPay may be limited or terminated for, among other things, (a) consumer protection purposes and (b) abusive conduct or abnormal call or data usage pattern(s).

CHAPTER 4: CANCELLATION

Either you or we may cancel this Agreement, and end the Agreement, under certain circumstances. If you would like to cancel within the first 30 days of purchase (the "Total Happiness Guarantee Period"), then these rules apply:

If you purchased a product from a retail store or authorized agent or third party retailer: a) you may return the product to the retail store from which you purchased the product, in accordance with that retail store’s return policy.
If you activated your service with us, you may cancel service no later than 30 days from the date of purchase of the product by following the Service Cancellation Policy (available on our Website).
If you purchased a product from us directly or through another agent or third party retailer, you may cancel your service and return your product for a refund of charges for the product and taxes (less any rebates and shipping and handling charges), for any reason within the first 30 days of purchase.
If you activated your service, you will still be responsible for all fees related to your actual use of the service, including voice and data costs, additional minutes, roaming charges, per-minute charges for long distance service, taxes and other fees. When you return the products, either we or the agent or third party retailer from whom you purchased the products will refund the purchase price (and applicable sales tax) you paid for the products less the shipping costs and any rebates.

After the Initial Term, you may cancel your service for any reason, by sending us a cancellation notice (see "Service Cancellation Policy" on our Website). Cancellation will be effective at the end of the current billing period in which notice of cancellation is received. Upon cancellation, service will be terminated. If you cancel your service after the Total Happiness Guarantee Period but prior to the end of the Initial Term of this Agreement, you may be charged a cancellation fee of up to $175 per wireless number or account including a data service plan, depending on your Membership. Payment of the Early Termination Fee does not satisfy other outstanding obligations owed to us, such as equipment-related charges, or charges for services already used, but not yet billed at the time of cancellation. Cancellation or transfer by us: Virgin Mobile may cancel service, a plan, promotion, or any other offering at any time with appropriate notice to you. In addition, Virgin Mobile may transfer your service to another provider with appropriate notice. We also reserve the right to, WITHOUT NOTICE, limit, suspend, or cancel your service for any good cause, including without limitation, if Virgin Mobile, in its sole discretion, believes you have:

violated this Agreement;
misrepresented your identity or age;
violated the Acceptable Use Policy;
violated the Privacy Policy;
harassed our employees or agents;
interfered with our attempts to provide quality services
engaged in spamming or any other inappropriate messaging, e-mailing, or calling;
engaged in excessive or abusive use of our service or network determined by Virgin Mobile to be detrimental to the system; or
if you have failed to pay any charges when due.

Should Virgin Mobile decide to terminate a service, plan, promotion or offering and you received a device at no cost, you agree you will return such device to Virgin Mobile at the location you purchased the device or in any manner reasonably requested by Virgin Mobile so long as there is no cost to you within if Virgin Mobile should so request within 30 days of such request.

CHAPTER 5: HARDWARE WARRANTY AND REPLACEMENT

Virgin Mobile, in its sole discretion, may replace products due to manufacturer’s defect at no cost to you, within 12 months of purchase. Additionally, some of the products are subject to the limited warranty of the third-party manufacturer, which is passed through Virgin Mobile to you at no additional charge. Virgin Mobile will comply with all reasonable requirements necessary to provide the benefits of these third-party warranties to you. See our "Hardware Warranty Policy" for information on contacting us about warranty claims, available at www.helio.com .

CHAPTER 6: YOUR WIRELESS DEVICE, NUMBER AND RECEPTION

Certain wireless devices used with computers have a minimum software and hardware requirement for the computer the device is being used with. Except as provided by law, you acknowledge that you do not have, nor shall you acquire, any ownership interest in the device number (mobile directory number) assigned by Virgin Mobile to you for your use. Virgin Mobile owns all rights to personal identification numbers, e-mail addresses, and identifiers that we may assign to you and we may change them upon notice. Federal law may allow you to take a number with you when you change wireless providers. This is called "porting." If you are porting a number to us from another provider, some services, such as 911 location services, may be delayed. If your equipment is stolen, you must report it to Virgin Mobile immediately so that we may suspend service, for 30 days or until it is replaced. You are responsible for all charges until you notify Virgin Mobile that your device has been lost or stolen. We may change the software or programming of your device via wireless transmission without notice. This may affect stored data or other personal programming—if it does, we are not responsible for such affect. Also, please note that your device may not be compatible with another company’s service which may affect use of features while roaming. Wireless services use radio transmissions and are therefore affected by limitations. There are places, particularly in remote areas, with no service. Weather, buildings, your device, and other conditions beyond our control may cause dropped calls or other problems. Any statements or maps provided by us, our agents, or dealers about coverage is only intended to describe approximately where coverage is available and does not mean that service will be available under all circumstances, at all times or without interruption. You should therefore never solely rely on your mobile device for emergency calls, such as to 911. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, TO THE EXTENT PERMIT-TED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, NON-INFRINGEMENT OR EFFORTS CONCERNING YOUR WIRELESS DEVICE OR WIRELESS SERVICE. WE DO NOT AND CANNOT PROMISE UNINTERRUPTED OR PERFECT SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. Connectivity charges may vary depending on time, location, network area, number dialed and services used. Most calls and text message access will result in a charge for airtime or usage, unless your Membership indicates otherwise. Additional features may result in additional charges. You will not be able to call some pay-per-call services (e.g., 900 or 976) or make some international calls. If you are a customer that we’ve asked to pay a deposit, you may not have access to international service. Multiple charges may apply to some calls. Multiple types of charges may apply to multiple simultaneous calls utilizing some services, such as call waiting, call forwarding, or three-way calling. Changes to your Membership may require you to agree to a new initial term. With regard to surfing, downloading, communicating or any other use of the Internet via the Virgin Mobile service, You agree Virgin Mobile is not responsible or liable for any Website or anything else you may download, view, copy, visit, interact with or listen to on the Internet. You also agree Virgin Mobile is not responsible or liable for the availability or security of any "hotspot" or "wifi" Internet access provided by third parties. If you want a "cleaner" Web surfing experience, see instructions for activating the "SafeSearch" filter in Chapter 7 below. Similarly, you are also responsible for any communications you have with others while using the Virgin Mobile service and for any content you choose to download, stream, view, listen to or otherwise access via the Virgin Mobile service, even if Virgin Mobile made it available to you. Virgin Mobile is not responsible for content such as games, ringtones, graphics, and other cool things that may be available through us, but created by and provided by someone else. Bottom line: you agree that Virgin Mobile is not liable for any claims or damages of any kind arising from or related to any content you may access via the Virgin Mobile service. SUBJECT TO APPLICABLE LAW, VIRGIN MOBILE AND YOU BOTH AGREE TO LIMIT CLAIMS FOR DAMAGES OR OTHER MONETARY RELIEF AGAINST THE OTHER TO DIRECT DAMAGES. THIS LIMITATION AND WAIVER WILL APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER FRAUD, MISREPRESENTATION, BREACH OF AGREEMENT, PERSONAL INJURY, PRODUCTS LIABILITY, OR ANY OTHER THEORY. THIS MEANS THAT NEITHER OF US WILL SEEK ANY INDIRECT, SPECIAL, CONSEQUENTIAL, TREBLE, OR PUNITIVE DAMAGES FROM THE OTHER. You also agree we are not liable for missed voice mails, or deletions of messages from your voice mail system (if you have one), even if you have saved them.

CHAPTER 7: SAFESEARCH AND RECORDING CALLS

Virgin Mobile does not "screen" or monitor the content that is available on your device—though we do offer a "SafeSearch" filter for your use should you wish to block mature content from your Google search results. To activate the SafeSearch filter on your account, select the option under “Settings” at the bottom of the Google search page after conducting a search.

Certain Virgin Mobile devices may allow you to record phone calls. You should keep in mind that recording calls without each participant’s consent could be illegal. You agree to always let the other party or parties to a call know that you would like to record a call and get their permission before starting to record the conversation.

CHAPTER 8: VIRGIN MOBILE’S PARTNERS AND THEIR CONTENT

Virgin Mobile is always looking to make your Virgin Mobile experience great, and we are always looking for partners that can help us do this. In order to do this, we make music, images, video, text, and other material ("content") from these partners available on Virgin Mobile. Unless otherwise indicated, Virgin Mobile does not endorse the content, features, or software that these partners use to enhance your Virgin Mobile experience. Your relationship with our partners is between you and them. For example, Virgin Mobile wants you to know that your use of the MySpace features is bound and governed by the terms that MySpace may ask you to agree to, and that your Membership to MySpace is independent of your subscriber relationship with Virgin Mobile. While Virgin Mobile supports your use of your Virgin Mobile device to access MySpace and other partner content, it specifically MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, NON-INFRINGEMENT, PERFORMANCE, ACCURACY OR EFFORTS CONCERNING MySpace or any other entity or whose services or content you may utilize or otherwise access while using your Virgin Mobile device. Virgin Mobile also has no control whatsoever over the content on MySpace.com or other partner site that you may access via your Virgin Mobile device. We strongly recommend that you use good judgment and care in sharing any personal information about yourself while communicating and interacting with any website, including MySpace. Please do not modify, make, upload or download any content that would violate anyone’s intellectual property rights including copyright laws.

The content you purchase or download and the copyrights therein are the valuable intellectual property of the content owner and is solely for your own personal use. Any copying, redistribution or other use of the content is expressly prohibited without the prior written consent of its owner. Virgin Mobile and/or the owners of the content may, from time to time, remove content from the Service without notice.

To "purchase" content means to buy a license to use that content in accordance with the Agreement. When you purchase content, you will not receive any other rights to such content, all other rights, title and interest in and to which will remain with Virgin Mobile, its licensors and its contractors (as applicable). When you purchase a musical sound recording ("recording"), whether a single track or an entire album, that recording simultaneously may be delivered to your wireless device and emailed or otherwise downloaded to a computer. Certain operating systems will not permit you to use recordings in the format in which they are downloaded. After purchasing a recording, you may: (i) download the recording to, and use the recording on, as many as five computers, including any computer onto which the recording was downloaded at the time you purchased the recording; (ii) transfer the recording to, and use the recording on, three Virgin Mobile-approved portable players capable of implementing and enforcing these rules, including your wireless device; and (iii) burn the recording as part of a single- or multiple-recording playlist to a CD-R or CD-R/W storage medium a total of seven times. Prior to purchasing a recording, you may be able to sample that recording by means of an audio stream to your wireless device or to a computer. Some recordings may be accompanied by graphics and other information that will be displayed on your wireless device, computer or portable player when you use the recording. You may not use a recording on your wireless device as a ringtone.

The content is provided "as-is" and for your personal use only. You agree, represent and warrant that you will not: (i) make any commercial use, whether by sublicense, resale or otherwise, of the content; (ii) download, reproduce, modify, display, perform, transfer, transmit or re-transmit, broadcast or re-broadcast, distribute or re-distribute, or otherwise use the content other than in accordance with the Agreement; (iii) reverse engineer, decrypt, break or otherwise alter, interfere with, or attempt to circumvent, any software, device or other technological measure, including without limitation the security framework incorporated into software, content and your wireless device, intended to control access to or to protect the content; (iv) interfere with, or attempt to interfere with, the operation, use or enjoyment of the content or content services by others; (v) tamper or interfere with, use other than as permitted by this Agreement, or otherwise attempt to gain unauthorized access to, any server or other computer system or network, whether owned by Virgin Mobile or others, used to provide or otherwise related to the content or content services; or (vi) authorize, assist or encourage others to do any of the activities prohibited of you by (i) through (v) above. You agree to immediately notify Virgin Mobile of any activities, by you or others, in violation of this section. In the event that you lose access to content you have purchased, regardless of the reason for such loss, including without limitation the failure of your wireless device or computer, Virgin Mobile will not be required to make such content available to you free of charge although Virgin Mobile may, in its sole discretion, make commercially reasonable efforts to do so.

Virgin Mobile's rights to license to you certain of the content may expire or may be changed, at any time and without notice. In such event, Virgin Mobile will not extend your rights to such content, and will not provide any reimbursement of any fees or other amounts paid to Virgin Mobile in connection with such content, although you may contact Virgin Mobile to request replacement content. Virgin Mobile will not be required to provide any such replacement content, although Virgin Mobile may, in its sole discretion, make commercially reasonable efforts to do so.

Use of certain content is generally restricted by law to those 18 years of age or older ("adult content"). Adult content are intended by Virgin Mobile for use only by those 18 years of age or older. BY USING ADULT CONTENT, YOU REPRESENT AND WARRANT THAT YOU ARE AT LEAST 18 YEARS OF AGE. YOU FURTHER HEREBY REPRESENT AND WARRANT YOU WILL NOT, UNDER ANY CIRCUMSTANCE, PERMIT ANYONE UNDER THE AGE OF 18 TO ACCESS THE ADULT CONTENT ON VIRGIN MOBILE SERVICE, OR TO CONSUME CONTENT PROVIDED IN CONNECTION WITH ADULT CONTENT.

CHAPTER 9: ROAMING

You may or may not be subject to "roaming" charges, depending on your Membership. Use of your device is considered "roaming" when you utilize services outside of your home area (if you have one) or when you utilize another service provider’s network. Your device may sometimes connect to and roam on another company’s network even when there is a Virgin Mobile network available. Please pay attention to your device, and if you have any questions about what it is telling you regarding roaming, please contact us. There may be extra charges (including charges for long distance, tolls, or calls that don’t connect) and higher rates for roaming calls, depending on your Membership. International roaming, messaging, data, and usage charges will apply.

CHAPTER 10: UNLIMITED DOES NOT MEAN UNREASONABLE

Virgin Mobile unlimited data service plans may be used for the following purposes: (i) Internet browsing; (ii) e-mail; and (iii) intranet access (including access to corporate intranets, e-mail and individual productivity applications like customer relationship management, sales force and field service automation if available). VIRGIN MOBILE UNLIMITED DATA PLANS CANNOT BE USED WITH SERVER DEVICES, HOST COMPUTER APPLICATIONS OR OTHER SYSTEMS THAT DRIVE CONTINUOUS HEAVY TRAFFIC OR DATA SESSIONS. EXAMPLES OF SUCH PROHIBITED USES INCLUDE, WITHOUT LIMITATION, WEB CAMERA POSTS OR BROADCASTS, CONTINUOUS JPEG FILE TRANSFERS, AUTOMATIC DATA FEEDS, TELEMETRY APPLICATIONS, AUTOMATED FUNCTIONS OR ANY OTHER MACHINE-TO-MACHINE APPLICATIONS. ALL USE OF WIRELESS DATA SERVICE IS SUBJECT TO USE RESTRICTIONS AS SET FORTH IN THE VIRGIN MOBILE ACCEPTABLE USE POLICY. Such data sessions cannot be used as a substitute for private lines or frame relay connections. We reserve the right to deny or terminate service, without notice, to anyone who uses Virgin Mobile service in any manner prohibited above or whose usage as determined by Virgin Mobile is excessive or abusive that detrimentally impacts our service or network. Generally, excessive or abusive usage is characterized by monthly EVDO data usage of 160 megabytes or more. Wi-Fi usage is unlimited unless otherwise stated for a particular product or service.

CHAPTER 11: LEGAL STUFF

Virgin Mobile may change this Agreement, Memberships and our policies in a variety of ways, including, but not limited to the following:

We may change or terminate service rates and plans with 30 days prior notice to you;
We may transfer your service to another provider;
We may change features of the service at any time; and
We may change the Membership Agreement, the Acceptable Use Policy, and the Privacy Policy and other policies, which can be found on our Website, at any time.

We may provide notice of changes by posting those changes to our Website, sending you e-mail notification, or using other methods of notice. If you choose to continue using the service after we provide notice of a change, you are deemed to have accepted the changes. If the changes have a material adverse effect on you, however, you can cancel your affected service without incurring an Early Termination Fee, by calling us within 60 days after we send you notice of the change. You may not change the terms of this or any other Virgin Mobile policy without the express prior written consent of Virgin Mobile. Always use your device in a safe manner that does not create a risk to your safety or the safety of others around you. For example, it can be dangerous for you to engage in stressful or emotional conversations on your device, or otherwise become distracted while driving. Be aware of and comply with the laws that apply to you when you are driving. Become familiar with your device and its features. When possible, use a device that allows you to talk on your device without holding it when you are driving. These accessories are often called hands-free devices. If you need to make or answer a call while driving and are experiencing heavy traffic or bad weather conditions, park your vehicle in a safe area before making or answering a call. Do not take notes, look up numbers or engage in stressful or emotional conversations while driving. Do not use your device while driving in locations that prohibit such use. Only use your device with approved accessories available at a Virgin Mobile store or authorized distributor. You may not assign your rights or delegate any of your duties under this Agreement without the prior written consent of Virgin Mobile, and any attempted assignment or delegation without such consent shall be void. Virgin Mobile may assign all or part of this Agreement or your debts under this Agreement without notice. Virgin Mobile may subcontract any work, obligations or other performance required of Virgin Mobile under this Agreement without your consent. If one or more provisions of this Agreement shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected or impaired thereby. Virgin Mobile will amend or replace such provision with one that is valid and enforceable and that achieves, to the extent possible, the original objectives and intent of Virgin Mobile as reflected in the original provision. You shall indemnify and hold Virgin Mobile harmless against all third party claims, demands, suits, actions, judgments, losses, costs, damages (direct, indirect and consequential), attorney’s fees and expenses that Virgin Mobile may sustain or incur by reason of any breach or alleged breach of any term or condition of this Membership Agreement, the Acceptable Use Policy, and Virgin Mobile’s other agreements and policies and for any act or omission of you or your clients which are in any way related to the service. If you receive any software from Virgin Mobile, whether already installed on a device you purchased from Virgin Mobile, downloaded by you from our Website, or contained on a disk, your use of such software is subject to the end user license agreement included with the applicable software.

Virgin Mobile is not liable to you for any indirect, special, incidental, consequential, exemplary or punitive damages of any kind, including lost profits (regardless of whether we have been notified that such loss may occur) by reason of any act or omission in our provision of products or services. Virgin Mobile assumes no risk or responsibility for your use of any of the content provided as part of our services. Virgin Mobile is not liable for: (1) any act or omission of, or any damage caused by, any other entity furnishing a part of our service or furnishing any equipment provided for such service; (2) any act or omission of, or any damage caused by, any other entity participating in offers made through us; or (3) any act or omission of, or any damage that results from, any product or service provided by or manufactured by any other entity, even if provided to you through or for use on our network. We are not liable for any unauthorized or disputed charges for Virgin Mobile services beyond 30 days of that charge appearing on your statement. If you believe that a charge appears on your statement that was unauthorized or improper, call 1-888-884-3546, and an advisor will help investigate that charge. Even if it is reported to us within 30 days, we are not liable for any charges for products or services provided by third parties through and for use on our network. If an unauthorized or disputed charge for a third-party product or service appears on your statement, you must contact that third party directly. Third-party contact information is available on your statement, as well as by calling 1-888-884-3546. You acknowledge that no fiduciary or other special relationship exists between you and Virgin Mobile, by virtue of these Terms of Service, your use of Virgin Mobile phones and/or services, or otherwise.

Any complaint, arbitration or other legal action concerning this Agreement shall be interpreted under the laws of the State of New York and shall be subject to the jurisdiction of the courts of the State of New York. Complaints, arbitration or other legal actions involving California customers will be interpreted under the laws of the State of California, and will be subject to the jurisdiction of the courts of the California county in which the customer primarily uses Virgin Mobile’s services.

CHAPTER 12: DIGITAL MILLENNIUM COPYRIGHT ACT NOTICE

Virgin Mobile respects and takes seriously the intellectual property rights of others and intends to comply with The Digital Millennium Copyright Act (DMCA). If you believe that material on the Virgin Mobile websites, or material otherwise being provided in connection with the Virgin Mobile services, infringes one or more of your copyrights, please immediately notify Virgin Mobile’s Copyright Agent by providing a Notice of Infringement containing the following information: (i) clear identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are claimed to have been infringed, a representative list of such works that are claimed to have been infringed; (ii) a description of the nature and location of the material that you claim to infringe your copyright, in sufficient detail to permit Virgin Mobile to find and positively identify that material; (iii) a way for Virgin Mobile to contact you, including your name, address, telephone number and/or email address; (iv) a statement by you: (a) that you believe in good faith that the use of the material that you claim infringes your copyright is not authorized by law, or by the copyright owner or such owner's agent; and, (b) under penalty of perjury, that all of the information contained in your Notice of Infringement is accurate, and that you are either the copyright owner or a person authorized to act on their behalf; and (v) your signature (physical or electronic) or the signature of a person authorized to act on behalf of the owner of the copyrighted work.

Virgin Mobile will respond to a proper Notice of Infringement if it contains the information requested above by taking steps to quickly remove, or prevent access to, the allegedly infringing material. Virgin Mobile will terminate service to customers who repeatedly post allegedly infringing material.

Counter Notification:

If you believe in good faith that a Notice of Infringement has been wrongly filed, you may send a Counter Notification to Virgin Mobile’s Copyright Agent. The Counter Notification should contain: (i) a statement under penalty of perjury that you have a good faith belief that the material under the Notice of Infringement was removed or disabled as a result of mistake/misidentification of the material; (ii) your name, address, telephone number; (iii) statement of consent to jurisdiction of the Federal District Court for the judicial district in which your address is located, or if your address is outside the U.S., for any judicial district in which Virgin Mobile may be found, and that you will accept service of process from the complaining party or an agent of such person; (iv) your physical or electronic signature; (v) identification of the material that has been removed or to which access has been disabled; (vi) and the location at which the material appeared before it was removed or access to it was disabled.

Virgin Mobile’s Copyright Agent for Notices of Infringement and Counter Notifications Only (please do not send any other notifications to the contact information below):

By mail:
Copyright Agent
Virgin Mobile USA, L.P.
10 Independence Blvd.
Warren, New Jersey 07059
By email: copyright@virginmobileusa.com
By telephone: 908/607-4808
By facsimile: 908/607-4078

Please be advised that you may be held liable for damages based on certain material misrepresentations contained in the Notice of Infringement or Counter Notification. If you are not sure content located on or linked to Virgin Mobile infringes your copyright, you may consider first contacting an attorney.

Virgin Mobile reserves the right to modify this policy and the Virgin Mobile Copyright Agent at any time.

CHAPTER 13: THE TOTAL HAPPINESS GUARANTEE

THIS POLICY IS SUBJECT TO CHANGE AT ANY TIME. Virgin Mobile offers a 30-day, Total Happiness Guarantee for handset devices and accessories. During this period, one exchange of a device is allowed per new wireless service activation, and one exchange of an accessory per purchase. Only new devices are eligible for exchange under this policy. Any device not purchased directly from VIRGIN MOBILE or a VIRGIN MOBILE authorized dealer/agent/subagent shall not be considered a new device. A refurbished device provided to the member under a warranty exchange is eligible for upgrade by the same member for whom the exchange was granted. Once a device is exchanged one time, the new device is no longer eligible under this policy. A device received as part of the Handset Upgrade Program is not eligible for return/exchange under this policy, see Device Upgrade Program details for upgrade program return policy. For a return for a full refund under the Virgin Mobile Total Happiness Guarantee, you must return your equipment with all original packaging and all accessories (such as manuals, packaging, battery, charger, ear bud, cables, etc.) in like-new condition with no visible damage within 30 days of purchase. If you cancel service within 30 days of the purchase of your device, but do not return your device with all original packaging and materials in like-new condition as required, you will be responsible for payment of the Early Termination Fee per line in addition to all airtime, access and other applicable charges incurred prior to the termination of your service. If you exchange or return your device under this program and do not return your original device with all original packaging, materials and accessories in like-new condition, you will be responsible for payment up to the full retail price of the device you are exchanging. The 30-day period begins on the date of purchase, or for members migrating or porting from another service, begins on the day the port is complete. If you follow these rules and return your device with all packaging, materials and accessories under the Total Happiness Guarantee, you will also receive a full refund of any initiation fee paid and the Early Termination Fee will be waived. In addition, we’ll help you reestablish service with your previous provider, including paying up to $50 toward reactivation with your previous provider with proof you incurred or will incur such fees to Virgin Mobile’s satisfaction. You will only be responsible for your prorated Membership fee for the monthly plan you were on, taxes and applicable surcharges, and any overage and usage charges. Members purchasing via www.virginmobileusa.com or www.helio.com must obtain a Return Authorization Number from Virgin Mobile Customer Service at 1-888-884-3546 prior to returning all of their equipment as described above to the warehouse. Our warehouse address is:

Virgin Mobile USA Returns – VMU1
Return Authorization #________
Door 14
1251 S. Perry Rd.
Plainfield, IN 46168

Do not return your device after 30 days of purchase or port completion. If you return your device after 30 days of purchase or port completion, you will not be entitled to a refund and your device will not be returned to you. Virgin Mobile will waive Early Termination Fees for service terminated within the 30-day Total Happiness Guarantee period, in accordance with the instructions above. In the event a customer returns their device and cancels service within the 30-day timeframe, all other charges will apply for that month, including the monthly Membership charge(s). All devices and accessories must be returned to the original place of purchase. Devices purchased at a Virgin Mobile owned retail store can be returned at any other Virgin Mobile owned retail store with an original receipt. Customers that upgrade or purchase through an agent or national retailer should return their purchase to the location of purchase. The agent or dealer’s rules for returns shall apply to the purchase. Purchase price of the device and accessories will be used to determine the refund amount. Exchanges for other device/accessory with different retail prices than the initial device/accessory will require payment of the difference between the price of the original and the new device. If the price of the new device is less than the price of the old device, a credit for the difference will be applied to the account. If the member wishes to keep the device but not the service, Member must pay the full retail price of the device. Devices delivered pursuant to insurance claims cannot be returned or exchanged under our Total Happiness Guarantee though Equipment Warranty rules may apply. This policy does not affect a manufacturer’s warranty. Refunds will be issued based on the method of payment. Refunds for check purchase will have a 10 business day waiting period before a check or cash refund is issued. All returns must be in like-new condition with original packaging and the original customer receipt and refunds will only be granted to the purchaser whose name appears on the receipt. Equipment is not eligible to be returned if the UPC code for the box is missing or a rebate form has been submitted. At our discretion, we may decline your return or charge you a fee for missing items or items that we determine in our sole discretion are damaged or require service. Virgin Mobile reserves the right to deny a refund or an exchange at any time including during the Total Happiness Guarantee period at its sole discretion. Opened software purchased separately may be exchanged only for the same exact item at a Virgin Mobile Store and may not be returned for refund. Before returning or exchanging any product that has data stored in its memory, please transfer and save any files you wish to retain. Once the product is returned, your data cannot be recovered. If you paid a security deposit, it may take up to 60 days to process the return of your security deposit. The charges for any service used on the account before the service termination date or any other amounts you owe will be applied against your security deposit.

CHAPTER 14: DEVICE UPGRADE PROGRAM

Members in good standing are eligible for the device upgrade program after the initial 12 months of their contract has passed. Good standing is defined as an account with:

No outstanding balance;
No bad debts; and,
No previous abuse of the Happiness Guarantee or exchange policies.

Member may call Member Care at 888-884-3546 for complete details regarding the Device Upgrade Program, Member is required to activate a new 2 year contract term with any upgrade device purchase. Upgraded devices are not eligible for the Happiness Guarantee policy. A member may return a device purchased through the upgrade program within 30 days of the purchase date. Only new devices are eligible for return under this policy. Any device not purchased directly from VIRGIN MOBILE or a VIRGIN MOBILE authorized dealer/agent/subagent shall not be considered a new device. A refurbished device provided to the member under a warranty exchange is eligible for upgrade by the same member for whom the exchange was granted. Once a device is exchanged one time, the new device is no longer eligible for return under this policy. For a return for a full refund, you must return your equipment with all original packaging and all accessories (such as manuals, packaging, battery, charger, ear bud, cables, etc.) in like-new condition with no visible damage within 30 days of purchase to the place of purchase. Members returning their device under this policy will be subject to their original contract term that was in effect before the upgrade. If you fail to return the device you will be charged MSRP minus the amount already paid for the device. Members are limited to one upgrade return per contract. A member activating Virgin Mobile service with a used device is not eligible to upgrade. Any device not purchased directly from VIRGIN MOBILE or a VIRGIN MOBILE authorized dealer/agent/subagent shall be considered a used device. A refurbished device provided to the member under a warranty exchange is eligible for upgrade by the same member who exchanged the device. A member may change devices prior to month 12 if they pay the full retail price of the device he or she is upgrading to. Virgin Mobile, in its sole and absolute discretion, reserves the right to limit the number and frequency of upgrades per contract. Virgin Mobile reserves the right to require the member to return their original device for the member to be eligible for the Device Upgrade Program. Should Virgin Mobile require the original device to be returned as part of this program and member does not return the device, member will be responsible for payment up to the full retail price of the original device.

Virgin Mobile reserves the right to deny a handset upgrade at anytime at its sole discretion. VIRGIN MOBILE also reserves the right to modify or discontinue the Device Upgrade Program at any time without prior notice.

CHAPTER 15: ELIGIBLE DEFECTIVE DEVICE EXCHANGES

If you experience a malfunction as a result of a manufacturing defect after the return and exchange period but within the first year that you own the device, Virgin Mobile will either exchange your device for a like unit or one of comparable quality at no cost to you, or assist you in sending the device to an authorized repair facility, at the sole discretion of Virgin Mobile. If you choose to exchange your device, the device you receive may be reconditioned. Once you exchange your device, we will not be able to return your original equipment to you. If you have difficulty with the exchanged unit, Virgin Mobile may replace it with another reconditioned unit, subject to availability. The exchanged unit will carry the remaining warranty period from the original device or a total of 90 days, whichever is greater. Devices subjected to neglect, misuse, water damage, wear and tear beyond what is considered normal and the like are not eligible for any return or exchange program. This policy does not limit or supersede any existing manufacturer’s warranty. This program may be considered to be a "warranty" or "service contract" in certain states. In these states, please refer to the Virgin Mobile Website, warranty brochure or Membership Agreement for details.