Did Virgin Mobile USA acquire Helio?

Yes, Virgin Mobile USA’s acquisition of Helio, was finalized on Friday, August 22, 2008.

Will anything about my account/service/plan change?

No. Nothing changes at this time except that Helio is now part of Virgin Mobile USA, a wireless leader with more than 5 million customers and mass distribution. We intend to build the best customer experience overall in wireless, with the best of both companies in place.

Over the next several months, we will be making periodic announcements as we introduce new products and service options to both Helio members and Virgin Mobile USA customers. We believe that, ultimately, your experience as a result of this transaction will only get better.

Stay tuned! Watch your e-mail customer newsletters and SMS alerts.

Can I use my Helio phone with Virgin Mobile USA service?

At the moment, Helio phones work only with Helio’s service.

Can I use my Virgin Mobile USA phone with Helio service?

At the moment, Virgin Mobile USA phones work only with Virgin Mobile USA service.

What does this mean for current Helio members? Can I still use my Helio device while keeping my Helio service plan and number?

Current service plans will continue without interruption. We will be making periodic announcements over the next several months as we introduce new service options, combining the best of both Helio and Virgin Mobile USA. Stay tuned and watch your customer newsletters and SMS alerts.

Will the Helio acquisition impact Virgin Mobile USA customers?

Not initially, but down the line, it will simply allow us to provide you with even better products and services, and combine the best opportunities in both prepaid and postpaid wireless service. We are looking at a variety of ways to integrate the benefits of both companies but, for now, nothing about your Virgin Mobile USA account changes.

Can I get a Helio phone through Virgin Mobile USA? A Virgin Mobile phone from Helio?

Helio devices are still only available on Helio service with a two-year contract, and you can get more information at www.helio.com or 1-888-88-HELIO [884-3546].

Virgin Mobile USA handsets are available with Pay As You Go and monthly plans without annual contracts. Check www.virginmobileusa.com for information.

Will Virgin Mobile now offer contract/postpaid plans?

Yes, through Helio. Helio phones are currently available with great plan options and device pricing with a two-year contract. Virgin Mobile USA is reviewing what plan and product options going forward will offer the best value for all customers. This will include, for example, new postpaid offerings for those who want access to more sophisticated devices and services.

Will the Helio brand be retained, or will everything become Virgin Mobile USA?

Our goal is to combine the best of what Helio and Virgin Mobile USA have to offer, giving you the best wireless experience possible. Helio is now part of Virgin Mobile USA, and we expect all aspects of the customer experience to continue to exist under the Virgin Mobile USA brand. But Helio products and services are still intact.

Does this affect my current contract with Helio?

Helio contracts remain in effect and unchanged by this transaction.